Refund policy

All Crochetbywura bags are handcrafted and made to order. They are made for YOU, because of the handmade nature of our products, we do not accept returns or exchanges once an order has been completed.

However, if you receive a damaged or defective item, please contact us within 24 hours of delivery with clear photos of the issue. We will review the case and offer a replacement or suitable resolution where necessary.

For questions or enquiries about your order please contact us on any of our social media platform.